Damages, Cancellations & Returns
Details on what to do if you have damages or need to cancel your order
Yes – you can cancel your order free of charge providing the goods have not yet been dispatched. The exception to this rule would be items that are made ...
Thu, 23 Oct, 2025 at 3:26 PM
With the exception of bespoke orders and split packs, we will happily accept the return of your order should you not be happy with it. This however is...
Thu, 23 Oct, 2025 at 3:26 PM
Firstly, don't worry! It is quite possible for a small quantity of paving pieces to be damaged upon delivery and if this represents 10% or under of...
Tue, 4 Oct, 2022 at 9:14 AM
We strongly recommend you check your goods whilst the driver is still with you as this way he/ she will record details of the damaged goods at the time a...
Wed, 7 Sep, 2022 at 9:29 AM
If you have the incorrect goods, it is best for us to verify this prior to the goods being offloaded from the vehicle. Please contact us whilst the dr...
Wed, 7 Sep, 2022 at 9:36 AM
We are happy to accept back full packs of paving, but not partly used packs. We are also unable to take back split packs that have been especially packed...
Wed, 5 Mar, 2025 at 2:09 PM
We do not have facilities to accept crates and pallets back, although our blog- How to Recycle your Pallets from your Paving Delivery provides some handy ti...
Wed, 7 Sep, 2022 at 9:43 AM
With turf and sedum that are living products in addition to split packs of paving that have been specially packed for you as a bespoke order, we are sorry, ...
Wed, 7 Sep, 2022 at 10:24 AM