Damages, Cancellations & Returns
Details on what to do if you have damages or need to cancel your order
Yes – you can cancel your order free of charge providing the goods have not yet been dispatched. The exception to this rule would be items that are made ...
Wed, 7 Sep, 2022 at 9:22 AM
With the exception of bespoke orders and split packs, we will happily accept the return of your order should you not be happy with it. This however is...
Wed, 7 Sep, 2022 at 9:21 AM
Firstly, don't worry! It is quite possible for a small quantity of paving pieces to be damaged upon delivery and if this represents 10% or under of...
Tue, 4 Oct, 2022 at 9:14 AM
We strongly recommend you check your goods whilst the driver is still with you as this way he/ she will record details of the damaged goods at the time a...
Wed, 7 Sep, 2022 at 9:29 AM
If you have the incorrect goods, it is best for us to verify this prior to the goods being offloaded from the vehicle. Please contact us whilst the dr...
Wed, 7 Sep, 2022 at 9:36 AM
We are happy to accept back full packs of paving, but not partly used packs. We are also unable to take back split packs that have been especially packed...
Wed, 5 Mar, 2025 at 2:09 PM
We do not have facilities to accept crates and pallets back, although our blog- How to Recycle your Pallets from your Paving Delivery provides some handy ti...
Wed, 7 Sep, 2022 at 9:43 AM
With turf and sedum that are living products in addition to split packs of paving that have been specially packed for you as a bespoke order, we are sorry, ...
Wed, 7 Sep, 2022 at 10:24 AM