Ordering & Delivery

Answers to your questions on ordering and delivery

How do I open the packs of paving that have been delivered?
When the packs of paving are delivered, natural stone will be stacked vertically on edge within the crate. Open the crates from the top and NOT the sides....
Fri, 30 Sep, 2022 at 3:16 PM
Can you deliver into my driveway or my back garden?
Unless quoted otherwise, we usually offer a kerbside delivery as standard for all large and bulky items and include a tail lift offload for palletised goods...
Wed, 7 Sep, 2022 at 10:14 AM
Will all goods arrive together?
In most cases, all large goods produced by the same company/ brand will arrive as one delivery and goods from different companies will arrive separatel...
Tue, 6 Sep, 2022 at 4:28 PM
Must I be home to receive delivery?
Do I need to be in? We do advise that you or a representative are on site upon arrival of delivery just in case the driver experiences any difficultie...
Tue, 6 Sep, 2022 at 4:29 PM
What size of lorry is used for delivery?
Our standard delivery service for bulky items usually uses 18 tonne vehicles – about the size of a large removal lorry. The dimensions of the vehicl...
Tue, 6 Sep, 2022 at 4:36 PM
Do you offer Express and Saturday deliveries?
Yes! We offer several different delivery options on most of our products to suit even the tightest of schedules! Please find below the various options, ...
Tue, 6 Sep, 2022 at 4:39 PM
How long does delivery take?
With most orders of paving, stone, composts, bark and rubber, delivery takes around 2-4 working days, based upon your order being placed before lunchti...
Tue, 6 Sep, 2022 at 4:42 PM
Do I have to pay extra for delivery?
In the majority of cases, delivery costs are already included in the prices you pay, so there are no additional hidden extras. The yellow zone shows the ...
Tue, 6 Sep, 2022 at 4:44 PM
Do you offer trade accounts?
Yes, we offer trade accounts! If you sign up for a trade account with Paving Superstore, you will benefit from the following: A dedicated support t...
Tue, 6 Sep, 2022 at 4:53 PM
Do your prices include VAT?
Yes - all prices on our website include 20% VAT. So there are no unwelcome additional costs at checkout! For our trade customers, once logged in you wil...
Tue, 6 Sep, 2022 at 4:54 PM